Support

Need help with BurstPick? We're here to assist. Reach out through any of the channels below.

Email Support

For technical issues, purchase questions, or feature requests, email us directly. We answer business-day support as capacity allows, with Pro requests prioritized.

support@burstpick.app

Discord Community

Join our Discord server to chat with other photographers, share your workflow, get quick tips, and stay updated on new releases.

Join BurstPick Discord

Frequently Asked Questions

Check our FAQ section on the homepage for answers to common questions about supported formats, system requirements, pricing, Lightroom integration, and more.

System Requirements

macOS 14 (Sonoma) or later
Apple Silicon or Intel processor (Apple Silicon recommended)
~500 MB app install, plus optional downloadable ML models

Response Times

Email support is handled on business days, with Pro requests prioritized. Discord community questions often get faster responses from both the team and fellow photographers.